Sleep Medicine CRM Built for Sleep Studies, CPAP, and DME
Sleep medicine practices have three revenue engines: sleep study capture, CPAP / BiPAP DME, and chronic patient compliance management. Velant captures every snoring / OSA inquiry in seconds, runs the entire study-to-therapy pipeline, and tracks CPAP compliance for ongoing payer reimbursement.
Capture sleep patients and protect CPAP reimbursement
Book a walkthrough — see the sleep medicine workflow from snoring inquiry to CPAP compliance dashboard.
Capture every sleep study inquiry in seconds
Patients searching for sleep studies (snoring, witnessed apnea, daytime fatigue) are highly motivated but easily lost to friction. Velant's AI Voice Agent answers every call in under 5 seconds, runs the symptom intake (STOP-BANG-style), verifies insurance, and books the study — in-lab PSG or home sleep test (HST).
- AI Voice Agent: every inbound sleep inquiry answered in under 5 seconds
- AI Lead Follow-up SMS: every form-fill answered in under 30 seconds
- Structured symptom intake (STOP-BANG, Epworth Sleepiness Scale)
- Real-time insurance verification with PSG vs. HST routing
- Closed-loop attribution from snoring search to booked study
Sleep study workflow — in-lab and home
Sleep medicine practices run both in-lab PSGs and home sleep tests (HSTs). Velant runs both pipelines with appropriate prep instructions, equipment coordination, and result handoff workflows.
- In-lab PSG: prep instructions, arrival logistics, sleep technician handoff
- HST: equipment shipping, patient setup video, return logistics
- Result tracking from study back to provider review queue
- Provider review with treatment recommendation drafting
- Treatment plan handoff (CPAP, oral appliance, surgery referral)
CPAP compliance tracking — required for payer reimbursement
Medicare and most commercial payers require documented CPAP compliance (usage >4 hours/night for >70% of nights in 30 consecutive days) to continue covering equipment after the trial period. Velant tracks compliance from CPAP suppliers, flags non-compliant patients for outreach, and runs adherence intervention workflows.
- CPAP compliance data import from major suppliers
- Compliance dashboard with 30-day trial visibility
- Non-compliance flagging with intervention outreach
- Mask fit / equipment troubleshooting workflows
- Re-evaluation scheduling for failed CPAP trials
DME billing for CPAP, BiPAP, and oral appliances
Velant captures DME prescriptions, tracks prior auths, manages fulfillment with DME suppliers, and submits 837P claims with correct modifiers (KX, RT, LT, NU, RR). ERA reconciliation back to each DME line.
FAQs
What is sleep medicine CRM software?
Sleep medicine CRM software handles sleep study patient capture, in-lab PSG vs. home sleep test routing, CPAP compliance tracking, DME billing, and closed-loop attribution. Velant runs all of this on one HIPAA-compliant platform.
Can Velant track CPAP compliance for Medicare?
Yes. Velant imports compliance data from major CPAP suppliers, tracks 30-day trial compliance (>4 hours/night, >70% of nights), and flags non-compliant patients for intervention before payer cutoff.
Does Velant handle DME billing?
Yes. Velant submits DME-specific 837P claims with appropriate modifiers (KX, RR, NU), tracks prior auths, and reconciles ERA back to each DME line.
Can Velant route in-lab vs. home sleep tests?
Yes. Velant's intake automatically routes patients to in-lab PSG vs. HST based on insurance requirements, symptom complexity, and comorbidity flags.
How much does Velant cost for a sleep medicine practice?
Velant Core is $99/mo unlimited users. AI Advanced ($499/mo) adds AI Voice Agent + AI Booking Agent. A typical sleep practice runs $300-$1,000/month — paid back by recovered CPAP compliance reimbursement alone.
Is Velant HIPAA-compliant for sleep medicine?
Yes. BAA available, role-based access, audit logs, encrypted communications, TCPA-aware messaging, and HIPAA-aligned telephony.