Velant vs Epic
Epic is the gold standard EHR for hospitals and large health systems. It is not a patient acquisition platform. It does not run paid ad attribution, AI lead follow-up, or front-office intake automation. Velant is the layer that sits in front of Epic — capture every new patient, then push them to Epic for clinical care.
Add a patient acquisition layer to your Epic stack
Book a walkthrough — see how health systems run Velant in front of Epic to capture more patients and prove marketing ROI.
TL;DR — Epic is your EHR. Velant is your patient acquisition stack.
Epic is the most widely deployed inpatient EHR in the US. It excels at clinical documentation, order entry, lab/imaging interoperability, and inpatient workflows. It was never designed to be the front-office intake, ad attribution, or AI follow-up system for new-patient acquisition. Practices and ambulatory groups running Epic typically run Velant in front of it to handle the entire patient acquisition layer.
- Epic: best-in-class EHR for clinical care
- Velant: best-in-class CRM + AI for capturing and booking new patients
- Velant pushes booked patients into Epic via standards-based integration
- Velant captures Epic-discharged patients for survivorship and recall workflows
- No conflict — different layers of the stack
What Epic doesn't do for ambulatory acquisition
Health system marketing teams and ambulatory practices running Epic consistently hit the same gaps: no AI Voice Agent for 24/7 inbound coverage, no closed-loop attribution for paid ad spend, no AI follow-up that responds in under 30 seconds, and limited front-office intake automation. These aren't Epic limitations — they're outside Epic's design scope.
- No AI Voice Agent for inbound new-patient call coverage
- No closed-loop attribution from Google / Meta ads to booked appointment
- No AI Lead Follow-up SMS responding in under 30 seconds
- Limited intake automation for new-patient form-fills
- No marketing-channel ROI dashboard
How health systems run Velant + Epic together
The pattern: Velant captures every inbound call, form, and ad click, runs AI follow-up, books the new-patient appointment, verifies insurance, then pushes the record into Epic at appointment confirmation. Clinical care happens in Epic. Discharge and survivorship recall route back through Velant.
- Velant: capture, AI follow-up, intake, eligibility, scheduling
- Velant → Epic: push booked patient record at appointment confirmation
- Epic: visit documentation, clinical orders, billing
- Epic → Velant: discharge summary triggers survivorship recall
- Unified attribution: ad spend → Velant → Epic → revenue
Pricing reality check
Epic licensing for ambulatory practices typically runs $1,200-$4,000/provider/year for clinical access alone, plus implementation services in six- to seven-figures for groups. Velant runs from $99/month with unlimited users — it pays for itself by capturing 1-2 additional new patients per month.
FAQs
Does Velant replace Epic?
No. Velant is the patient acquisition CRM that sits in front of Epic. Epic handles clinical care; Velant handles capture, AI follow-up, intake, and marketing attribution. Many health systems run both.
Does Velant integrate with Epic?
Yes. Velant pushes new-patient records into Epic at appointment confirmation using standards-based integration. Discharge summaries from Epic can trigger Velant survivorship and recall workflows.
Is Velant HIPAA-compliant for health system use?
Yes. BAA available, role-based access, audit logs, encrypted communications, TCPA-aware messaging, and HIPAA-aligned telephony — suitable for enterprise health system deployments.
Can Velant attribute marketing spend back to Epic-billed revenue?
Yes. Velant captures DNI, GCLID, FBCLID, and UTMs on every lead, ties them to booked appointments, and reconciles against Epic-billed revenue to surface true per-channel ROI.
How much does Velant cost relative to Epic?
Velant Core is $99/mo unlimited users. AI Advanced is $499/mo. Even a large practice runs $500-$1,500/month on Velant — a fraction of Epic ambulatory licensing — because the products solve different problems.